This policy covers KhelHive Premium subscriptions. It forms part of our Terms & Conditions.
1. Payment processors
- India: payments in INR via Razorpay (UPI, cards, netbanking).
- Everywhere else: payments in USD via Stripe (cards, wallets).
- We never see or store your card, UPI, or bank details — the processors handle them.
2. Free trial
- New subscribers get a 7-day free trial on any plan — one trial per account.
- You are not charged during the trial. Cancel before it ends and you pay nothing.
- When the trial ends, the plan you chose starts billing automatically.
3. Renewals & cancellation
- Subscriptions renew automatically — monthly or annually per your plan.
- Cancel anytime from your account page. Premium stays active until the end of the period you already paid for; you are simply not billed again.
- We do not offer partial (pro-rata) refunds for unused time on a cancelled plan.
4. Refunds
- Annual plan, first purchase: 7-day money-back guarantee — if it's your first annual subscription and you ask within 7 days of being charged, we refund it in full.
- Monthly plans: not refundable once a billing period starts; cancellation stops future charges.
- Errors: duplicate charges, or being charged after a confirmed cancellation, are always refunded in full — tell us and we'll fix it.
5. How to request a refund
- Go to the contact page and choose subject "General", including the email on your account and the charge date.
- We respond within 2 business days.
- Approved refunds are returned to your original payment method, typically within 5–10 business days (timing depends on your bank / payment provider).
6. Failed payments
If a renewal payment fails, we retry for a short grace period (3 days) during which Premium stays active. If payment still fails, the subscription pauses — no penalty, resubscribe whenever you like.
7. Price changes
If prices change, existing subscribers are notified at least 30 days before their next renewal at the new price.